Shipping & Returns

COVID-19 Level 2 update:

Please note that our warehouse is processing orders within our service level however our courier partners are experiencing very high freight volumes which means that your deliveries will take longer to get to you.

Current delivery timeframes: 

- North Island urban: 2 or 3 working days

- South Island urban: 4 or 5 working days

- All rural deliveries: 10 to 15 working days

  • If you have not received your order within the above timeframes, please contact us so we can follow up with our couriers.
  • Please check your delivery for any obvious damage prior to signing for it. If it is damaged either sign as damaged or do not accept delivery – please advise us immediately so we can follow up with our courier
  • Any concealed damage that occurs in transit must be advised to ACE Distribution within 24 hours of you receiving your order, otherwise a credit or replacement items cannot be guaranteed
  • We will, upon your request, replace any merchandise that is received in damaged condition.
  • For items where you have changed your mind or ordered the incorrect items we will only accept goods that are in pristine, saleable condition for credit. Whether an item is in pristine, saleable condition is at the sole discretion of ACE Distribution Ltd or nominated representative. If items are unable to be collected by our sales reps, the cost of return shipping will be the responsibility of the customer.