Shipping & Returns

  • You should receive your order within 3 working days (for the North Island) or 5 working days (for the South Island). If you have not received your order please contact us so we can follow up with our couriers.
  • Please check your delivery for any obvious damage prior to signing for it. If it is damaged either sign as damaged or do not accept delivery – please advise us immediately so we can follow up with our courier
  • Any concealed damage that occurs in transit must be advised to ACE Distribution within 24 hours of you receiving your order, otherwise a credit or replacement items cannot be guaranteed
  • We will, upon your request, replace any merchandise that is received in damaged condition.
  • For items where you have changed your mind or ordered the incorrect items we will only accept goods that are in pristine, saleable condition for credit. Whether an item is in pristine, saleable condition is at the sole discretion of ACE Distribution Ltd or nominated representative. If items are unable to be collected by our sales reps, the cost of return shipping will be the responsibility of the customer.